We're hiring a compliance & customer success rep
Who we are
Rotessa is a B2B SaaS (software as a service) payment processing company based in Steinbach, MB. We help small businesses get paid. You can learn more about our team at here.
We’re growing and hiring a full-time compliance and customer success position. This position is all about going above-and-beyond to exceed our customers’ expectations when they need help.
Who we are
Rotessa is a B2B SaaS (software as a service) payment processing company based in Steinbach, MB. We help small businesses get paid. You can learn more about our team here.
We’re growing and hiring a full-time compliance and customer success position. This position is all about going above-and-beyond to exceed our customers’ expectations when they need help.
What you'll do
- Onboard new clients while following daily KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols
- Track and monitor fraudulent payment activities
- Follow up on fraud cases with the assistance of a collections agent
- Assist in the daily process of sending and reconciling bank files
- Monitor and respond to support requests via phone/video, email and social media
- Assist new clients with the account setup process
- Establish relationships and confidence with our customers
What you'll do
- Onboard new clients while following daily KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols
- Track and monitor fraudulent payment activities
- Follow up on fraud cases with the assistance of a collections agent
- Assist in the daily process of sending and reconciling bank files
- Monitor and respond to support requests via phone/video, email and social media
- Assist new clients with the account setup process
- Establish relationships and confidence with our customers
What we're looking for
- Team-first attitude
- Excellent eye for detail
- Integrity, outstanding character, and a love for helping others
- Confidence to speak with customers on the phone/video and problem solve
- Extraordinary written and oral communication skills
- Above average computer skills and willingness to learn more
- Successful at prioritizing projects and daily tasks
What we're looking for
- Team-first attitude
- Excellent eye for detail
- Integrity, outstanding character, and a love for helping others
- Confidence to speak with customers on the phone/video and problem solve
- Extraordinary written and oral communication skills
- Above average computer skills and willingness to learn more
- Successful at prioritizing projects and daily tasks
Working at Rotessa
- Relaxed, yet highly-motivated work environment
- Energetic, fun-loving, and inclusive office culture
- Professional/personal development
- Flexible work schedule
- Health benefits
Working at Rotessa
- Relaxed, yet highly-motivated work environment
- Energetic, fun-loving, and inclusive office culture
- Professional/personal development
- Flexible work schedule
- Health benefits