We're hiring a compliance & customer success rep

Who we are

Rotessa is a B2B SaaS (software as a service) payment processing company based in Steinbach, MB. We help small businesses get paid. You can learn more about our team at here.

We’re growing and hiring a full-time compliance and customer success position. This position is all about going above-and-beyond to exceed our customers’ expectations when they need help.

Who we are

Rotessa is a B2B SaaS (software as a service) payment processing company based in Steinbach, MB. We help small businesses get paid. You can learn more about our team here.

We’re growing and hiring a full-time compliance and customer success position. This position is all about going above-and-beyond to exceed our customers’ expectations when they need help.

What you'll do
  • Onboard new clients while following daily KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols 
  • Track and monitor fraudulent payment activities
  • Follow up on fraud cases with the assistance of a collections agent
  • Assist in the daily process of sending and reconciling bank files
  • Monitor and respond to support requests via phone/video, email and social media
  • Assist new clients with the account setup process
  • Establish relationships and confidence with our customers
What you'll do
  • Onboard new clients while following daily KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols 
  • Track and monitor fraudulent payment activities
  • Follow up on fraud cases with the assistance of a collections agent
  • Assist in the daily process of sending and reconciling bank files
  • Monitor and respond to support requests via phone/video, email and social media
  • Assist new clients with the account setup process
  • Establish relationships and confidence with our customers
What we're looking for
  • Team-first attitude
  • Excellent eye for detail
  • Integrity, outstanding character, and a love for helping others
  • Confidence to speak with customers on the phone/video and problem solve
  • Extraordinary written and oral  communication skills
  • Above average computer skills  and willingness to learn more
  • Successful at prioritizing projects and daily tasks
What we're looking for
  • Team-first attitude
  • Excellent eye for detail
  • Integrity, outstanding character, and a love for helping others
  • Confidence to speak with customers on the phone/video and problem solve
  • Extraordinary written and oral  communication skills
  • Above average computer skills  and willingness to learn more
  • Successful at prioritizing projects and daily tasks
Working at Rotessa
  • Relaxed, yet highly-motivated work environment
  • Energetic, fun-loving, and inclusive office culture
  • Professional/personal development
  • Flexible work schedule
  • Health benefits
Working at Rotessa
  • Relaxed, yet highly-motivated work environment
  • Energetic, fun-loving, and inclusive office culture
  • Professional/personal development
  • Flexible work schedule
  • Health benefits

Think that you’re the perfect fit?

We'd love to hear from you. Please send your resume to [email protected]