Personal vs Business authorization forms

Rotessa users can have either Personal or Business PADs with their customers. Personal PADs Personal PAD means a PAD…

What is an open authorization?

An open authorization describes a type of pre-authorized debit agreement in which a business or entity receives…

Can I have my Rotessa account linked to more than one bank account

You can only have one bank account linked to your Rotessa account. You may, however, create a second Rotessa account…

I’m experience a glitch or error in Rotessa. What do I do?

Email support@rotessa.com if you are experiencing an error or glitch in Rotessa. In the email, include as many details…

Can I keep my Rotessa account if I’m not processing payments?

Rotessa only charges clients according to how many transactions are being processed each month. If there are no…

Does Rotessa process credit cards?

Rotessa works specifically with bank-to-bank processing. We only operate with pre-authorized debits – not credit……

When and how do I pay my fees?

At the end of each month, we calculate your total usage and send you an email summary of your fees in an invoice.…

What are Rotessa’s support hours?

Our support hours are Monday through Friday from 9 a.m. to 5 p.m. CST. We are closed: Christmas Eve and Day New Years…