Chargebacks

Chargebacks are a type of declined transaction. Chargebacks occur when a customer initiates a reversal of a payment…

Declined transactions

Declined transactions have been processed and declined. According to payments law, you can re-submit declined payments…

Transaction limits

There is an initial limit to your daily transactions, based on a risk assessment of your account, that can be anywhere…

Transaction statuses

When a transaction report is created, each transaction will have a transaction status. To view a transaction’s…

Transaction history

To view your transaction history, start on the Customers page of your Rotessa account.Select the customer whose…

Creating a transaction report

In your Rotessa account, select the Reports drop-down and Transaction Report. Choose a date range, and select…

Requesting a transaction to be stopped, rescheduled, refunded or reversed

In this article:  Stop a transaction Reschedule a transaction Refund or reverse a transaction Stopping a…

Importing transactions

You can import CSV files to add one-time or recurring transactions to Rotessa in bulk. In your Rotessa account,…

Creating, editing or deleting a transaction

In this article, learn how to: Create a new transaction Edit or delete a transaction We recommend scheduling…

Scheduling transactions

We recommend scheduling transactions one day in advance of the desired process date. Transactions are batched at 11 am…