Chargebacks
Chargebacks are a type of declined transaction. Chargebacks occur when a customer initiates a reversal of a payment…
Declined transactions
Declined transactions have been processed and declined. According to payments law, you can re-submit declined payments…
Transaction limits
There is an initial limit to your daily transactions, based on a risk assessment of your account, that can be anywhere…
Transaction statuses
When a transaction report is created, each transaction will have a transaction status. To view a transaction’s…
Transaction history
To view your transaction history, start on the Customers page of your Rotessa account. Select the customer whose…
Creating a transaction report
In your Rotessa account, select Transaction Report. Choose a date range, and select Search to generate a report. The…
Requesting a transaction to be stopped, rescheduled, refunded or reversed
In this article: Stop a transaction Reschedule a transaction Refund or reverse a transaction Stopping a……
Importing transactions
You can import CSV files to add one-time or recurring transactions to Rotessa in bulk. In your Rotessa account, select…
Creating, editing or deleting a transaction
In this article, learn how to: Create a new transaction Edit or delete a transaction We recommend scheduling…
Scheduling transactions
We recommend scheduling transactions one day in advance of the desired process date. Transactions are batched at 11 am…