Transactions
Transactions

 

Creating Transactions

Start at the Customers area of your Rotessa account (accessed by clicking the Customers link in the top menu).

Click the name of the customer you wish to schedule a transaction for.

Select New Transaction.

Fill in the payment details.

Click Create Transaction.

Your transaction is now scheduled!

 

If you create a payment for the same day, it will only be processed on the next available business day.

Editing And Deleting Transactions

Start at the Customers area of your Rotessa account (accessed by clicking the Customers link in the top menu).

Select the customer you wish to edit or delete a transaction for.

Click on the transaction.

You can now make the desired changes, or delete the transaction.

Transactions are sent to the bank for processing  2 business days before the due date. A transaction cannot be recalled or deleted within 2 business days of the due date.

If you are deleting a recurring payment check the History tab for your customer, to see if any payments have been processed. Deleting a recurring schedule will not cancel payments that have already been processed – those payments have been sent to the bank and cannot be cancelled.

Viewing Transaction History

Start at the Customers area of your Rotessa account (accessed by clicking the Customers link in the top menu).

Select the customer you wish to view payment history for.

Click the History tab.

Any payments that have been processed, approved, or declined will appear here.

Transaction Reports

To see a report on your transactions, click Transactions in the top menu. 

Select a date range, and click Search to generate a report.

  • Future Transactions are scheduled payments that have not been sent for processing. You can still modify or delete these transactions.
  • Pending Transactions have been processed, and cannot be modified or deleted.
  • Approved Transactions are payments that have been processed and cleared.
  • Declined Transactions have been processed, and declined for the reason noted.
  • Chargebacks are payments that have been declined after they were settled to your account. Rotessa either debits chargebacks from your account, or adjusts your next settlement to cover the chargeback.

 

You can download a .csv of your transaction report by clicking the download button on the right-hand side.

How to add a customer
If you did not have your customer fill out an online form using the Rotessa Permission Form Creator (which automatically adds them to your account), then you will need to add them manually. Remember, you can only collect payments from your customer’s accounts after you have obtained their authorization. Here’s how to add a customer profile to your Rotessa account: On the Customers page in your account, click the blue Add Customer button. In the drop-down menu, select Manually Enter a New Customer. The required fields are name, authorization type (where you obtained authorization, phone, in-person, or online), routing number, and account number. The other fields on this page are optional. Once you have added a customer, they will appear on the Customers page in your account.
How to edit a customer
If you did not have your customer fill out an online form using the Rotessa Permission Form Creator (which automatically adds them to your account), then you will need to add them manually. Remember, you can only collect payments from your customer’s accounts after you have obtained their authorization. Here’s how to add a customer profile to your Rotessa account: On the Customers page in your account, click the blue Add Customer button. In the drop-down menu, select Manually Enter a New Customer. The required fields are name, authorization type (where you obtained authorization, phone, in-person, or online), routing number, and account number. The other fields on this page are optional. Once you have added a customer, they will appear on the Customers page in your account.
How to archive (delete) a Customer
If you did not have your customer fill out an online form using the Rotessa Permission Form Creator (which automatically adds them to your account), then you will need to add them manually. Remember, you can only collect payments from your customer’s accounts after you have obtained their authorization. Here’s how to add a customer profile to your Rotessa account: On the Customers page in your account, click the blue Add Customer button. In the drop-down menu, select Manually Enter a New Customer. The required fields are name, authorization type (where you obtained authorization, phone, in-person, or online), routing number, and account number. The other fields on this page are optional. Once you have added a customer, they will appear on the Customers page in your account.
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