How to Create a Transaction
Once your customer has been set up in Rotessa, you can schedule debits.
Start by locating the customer on the Customers page, click on their name, then click the New Transaction button.
On the new transaction page, you can set the amount of the transaction, the date, the frequency, the number of instalments (if the transaction schedule is recurring), and a comment.
Note: You can create same-day transactions, however they will not be processed until the next business day.
Once you’re done, click Create Transaction
How to Edit/Delete a Transaction
Start by locating the customer on the Customers page, click on their name, and select the transaction schedule you would like to edit or delete.
You are able to change the amount of the transaction and the comment.
After updating the information click Save Transaction at the bottom of the page.
To delete a transaction, click Delete Transaction.
If you do not see the transaction listed when you select the customer, the transaction has already been sent to the bank and cannot be modified or deleted
How to View Transaction History for a Customer
You can find the transaction history for your customer by locating the customer on the Customers page then selecting the History tab
When Will I Receive the Money from my Customer?
Unlike Interac or credit cards, the timing of ACH payments is a little different.
Due to the exchange of information between Financial Institutions, it typically takes 2-4 business days to verify if a payment has been approved (to determine if funds were available).
Because of this delay, and to ensure you are getting approved payments, you will see the money in your account within 5 business days from the process date.
What Are Common Decline Codes?
If a payment is declined, you will receive a notice with a code attached to it. These codes help the banking system provide a standard set of reasons as to why a payment was declined.
Here is a list of the ACH decline codes, along with the definition of the code. This is not a comprehensive list, but does cover the more common codes.
R01 – Insufficient Funds (Customer does not have enough money to cover the transaction)
R02 – Account Closed (The account provided has been listed as closed)
R03 – No Account/Not Able To Locate Account (Account number does not match name provided, or is not an existing account)
R04 – Invalid Account Number (The account number structure is not valid)
R10 – Customer Advises Not Authorized/Item Ineligible/Notice Not Provided/Signatures Not Genuine (The customer has contacted their bank and claimed the transaction was not authorized, or was processed improperly)
R20 – Non-Transaction Account (The account provided is not able to receive ACH transactions)