Rotessa is a B2B SaaS (software as a service) payment processing company located in Steinbach, MB. We help small businesses get paid. Learn more about us at https://rotessa.com/who-we-are/.

We’re hiring a full-time Customer Success rep. This position is all about going above and beyond to exceed our customers’ expectations when they need help.

What You’ll Do

  • Monitor and respond to support requests via chat, email, and  phone/video
  • Use our CRM to manage customer interactions, track issues, and follow up with timely and helpful responses
  • Troubleshoot customer issues and provide guidance and explanations
  • Assist new signups with the onboarding process
  • Conduct virtual walkthroughs of software for prospective and existing customers
  • Establish a relationship with our customers
  • Create and/or update Rotessa support documents and tutorials
  • Document new processes and procedures
  • Manage and execute a strategy to gather satisfied customer reviews
  • Work closely with our Compliance department to successfully onboard new customers
  • Work alongside the Marketing department, as you will know our clients best!

What We’re Looking For

  • Integrity, strong character, and a love for helping others
  • Ability to view problems from the customer’s perspective
  • Confidence to talk to customers on chat/phone/video and problem solve alongside them
  • Extraordinary written and oral communication skills
  • Excellent computer skills (proficient in G Suite business tools) and a willingness to learn new tools quickly
  • Comfortable learning and using tools like CRMs, support systems, and internal documentation platforms
  • Successful at prioritizing projects and daily tasks
  • Business sense
  • Team first attitude

Working at Rotessa

Rotessa offers an inclusive, energetic work environment where every employee has a voice.

  • Relaxed, fun-loving, and highly motivated office culture
  • Professional/personal development
  • A hybrid work environment with in-office and remote work schedules
  • Health benefits

Think you’re a fit? 

We would love to hear from you. Please send in your resume to [email protected].