We're hiring a customer success rep

Who we are

Rotessa is a B2B SaaS (software as a service) payment processing company located in Steinbach, MB. We help small businesses get paid. Learn more about us here.

We’re growing and hiring a full-time Customer Success rep. This position is all about going above and beyond to exceed our customer’s expectations when they need help.

Who we are

Rotessa is a B2B SaaS (software as a service) payment processing company located in Steinbach, MB. We help small businesses get paid. Learn more about us here.

We’re growing and hiring a full-time Customer Success rep. This position is all about going above and beyond to exceed our customer’s expectations when they need help.

Location

Steinbach, Manitoba, CA

Location

Steinbach, Manitoba, CA

What you'll do
  • Monitor and respond to support requests via phone, video, email, and social media
  • Assist new signups with our onboarding process
  • Establish relationships and confidence with our customers
  • Create and update Rotessa support pages and help tutorials
  • Assist in the daily process of sending and reconciling bank files
  • Work closely with our compliance department to successfully onboard new customers
What you'll do
  • Monitor and respond to support requests via phone, video, email, and social media
  • Assist new signups with our onboarding process
  • Establish relationships and confidence with our customers
  • Create and update Rotessa support pages and help tutorials
  • Assist in the daily process of sending and reconciling bank files
  • Work closely with our compliance department to successfully onboard new customers
What we're looking for
  • Integrity, strong character and a love for helping others
  • Confidence to talk to customers on the phone/video and problem solve
  • Extraordinary written and oral communication skills
  • Excellent computer skills (proficient in G Suite business tools) 
  • Business sense
  • Hustle
  • Successful at prioritizing projects and daily tasks
  • Team first attitude
What we're looking for
  • Integrity, strong character and a love for helping others
  • Confidence to talk to customers on the phone/video and problem solve
  • Extraordinary written and oral communication skills
  • Excellent computer skills (proficient in G Suite business tools)
  • Business sense
  • Hustle
  • Successful at prioritizing projects and daily tasks
  • Team first attitude
Working at Rotessa

Rotessa offers an inclusive, energetic work environment where every employee has a voice.

  • Relaxed, fun-loving, and highly-motivated office culture
  • Professional/personal development
  • Flexible work environment
  • Health benefits
Working at Rotessa

Rotessa offers an inclusive, energetic work environment where every employee has a voice. 

  • Relaxed, fun-loving, and highly-motivated office culture
  • Professional/personal development
  • Flexible work environment
  • Health benefits

Think you're a fit?

We'd love to hear from you. Please send your resume to [email protected]