The November Rotessa Roundup bursts with exciting updates! We’re standardizing the monthly billing date, introducing a fresh report for declined transactions, and offering an exclusive behind-the-scenes peek at this year’s Christmas video. Also, don’t miss our holiday hours outlined below!

1. New standardized billing date and declined transactions report

Please take note that beginning January 2024, we will be debiting users’ accounts as early as the 5th day of every month. If the fifth day of the month coincides with a weekend or holiday, the withdrawal will occur on the following business day.

Why is the billing date changing?

We’ve revised our billing process to aid users in better cash flow planning. Previously, we delayed billing Rotessa user accounts to accommodate outstanding rejections and declines from the previous month. However, this variable billing date (with a deviation of a few days) posed challenges for cash flow planning. The due date on your invoice will still indicate the day we withdraw fees.

How will declines be handled now?

Declines will now be reported on the day they occur rather than the scheduled transaction day. Consequently, decline fees might not show up on your current month’s invoice but could appear in the following month if the decline date falls outside the billing month. This discrepancy could cause your transaction report and invoice to differ.

How to view and reconcile declines

We have created a declined transactions report that specifically allows you to see all declined transactions associated with your invoice. This report can be accessed from the “Settings” section for each monthly invoice. 

2. Behind-the-scenes

Each holiday season, Rotessa team members transform into the cast for our annual Christmas video. The behind-the-scenes pictures might give you a hint about this year’s classic Christmas movie parody we’re filming. Keep an eye out for the release date, coming later in December!

3. Reminder: Holiday Season Hours

We will not be processing payments and our support centre will be closed on the following dates during the holiday season:

Monday, December 25
Tuesday, December 26
Monday, January 1

Wishing you happy holidays from the Rotessa team!

We’d love to hear from you

If you have any comments or feedback about any of our updates or changes, please let us know at [email protected]. Your input helps us continue to make Rotessa better. Stay tuned for the next Rotessa Roundup for more exciting news and updates.

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