“Rundown” instead of Roundup? What’s going on?

So glad you asked! At Rotessa, we are constantly trying to improve, including how we communicate with our users. While our monthly newsletters have been a great way to stay connected, we believe that a shift to a quarterly format will allow us to deliver even more valuable and comprehensive content. We want to make sure we are bringing genuine value to your inbox.  

Now back to the question. What better way to kick off our first quarterly newsletter than with a new name?! Welcome to the first quarterly edition of the Rotessa RUNDOWN!

Product update: two new features coming soon!

We’re dedicated to making your payment experience even better! That’s why we’re excited to announce that we’ll soon be introducing two new features that will improve the user experience for both you and your customers: Payment Reminders and Payment Receipts! Watch for more details in your inbox this month.

Did you know?

Rotessa offers live chat support. We’re not talking about a robot. A genuine, living, breathing human listens to your questions and provides you with awesome answers.

Monday-Friday, 9 am – 5 pm CT.

User spotlight: meet The Little Campus

Tami and Carl created The Little Campus (fittingly known as “TLC”), a best-in-class educational and childcare facility that goes beyond academics to instill a love for learning. Their commitment to excellence extends to everything they do, including seamless payment management. Rotessa saves them time and makes handling recurring payments a hassle-free experience. Read their story

Payment horror stories

“One time a customer couldn’t pay her invoice because she went on a vacation. She said she would have been able to pay me if she didn’t splurge it all on her out-of-the-country vacation.”

– Shane

Last year we invited our users to share their best payment horror stories (pre-Rotessa of course!). The stories we received were so entertaining that we’ve decided to make them a regular feature in our newsletter. Have your own payment horror story? Send it to [email protected]. If we publish it, we’ll send you Rotessa swag!

Behind the scenes at Rotessa

Meet the two newest members of Rotessa – Dean and Regina! 

As part of the Development team, Dean is putting his skills to work for Rotessa users. 

Three fun facts about Dean:

  1. He kind of likes sushi, especially sashimi.
  2. He does not like working out but still does it anyway.
  3. He is interested in philosophy and likes talking about complex topics.

Regina is a member of the Compliance & Operations team.

Three fun facts about Regina:

  1. She grew up in the beautiful tropical country of Belize
  2. Her happy places include painting, a good book in front of the fireplace, and a fun hike with friends.
  3. She loves trying out new recipes to challenge herself, like marshmallows, bagels, and chicharrones (and only some of them turn into disasters).

Foosball and food

Some of the many things the Rotessa team enjoys together!

Upcoming holiday closures

We will not be processing payments and our support centre will be closed on the following dates:

Good Friday, March 29
Victoria Day, Monday, May 20


We’d love to hear from you

If you have any comments or feedback about any of our updates or changes, please let us know at [email protected]. Your input helps us continue to make Rotessa better. Stay tuned for the next Rotessa Rundown for more exciting news and updates.

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