Rotessa Rundown | Summer 2024
Hello summer ☀️
Can you believe we're almost halfway through 2024 already? As we reach this milestone, we want to share some exciting updates with you in this edition of the Rotessa Rundown. Meet Tom from Castle HR, an online HR consulting firm specializing in small businesses. Explore two new features that benefit you and your customers, mark our summer holiday closures on your calendar, and learn why June is a special month here at Rotessa.
User spotlight: Castle HR 👀
Tom Nickalls is the entrepreneur behind Castle HR, an online HR consulting firm that helps businesses scale by building exceptional teams, implementing effective processes, and driving growth. Learn more about Castle HR's impressive client success rates and how they use Rotessa to streamline their operations in our latest blog. Read it now.
Send reminders and receipts to your customers 📩
Have you been using Rotessa's new notification features?
Payment reminders allow you to automatically send email notifications to your customers three days before their payment date, ensuring they have funds available and reducing NSF charges.
Payment receipts provide your customers with payment confirmation and a transaction record, reinforcing credibility and trust in your business.
If you haven't already, now is the perfect time to start sending reminders and receipts to your customers! Learn more and get started today.
It's our 14th Rotessaversary! 🎉
June is a special month for Rotessa. 14 years ago, our founder Greg, decided to help make getting paid easier for small businesses. Fast forward to today, our commitment to our users is unchanged. We have met so many great people and great companies doing great things. We couldn't be prouder of how far we've come and we are excited about the future. Thank you for being part of our journey!
Another horrific tale 😱
"One of our tax clients still has not had their return filed because they had not paid our fees yet. We had spoken many times since April, usually there are excuses about food or gas, but the latest excuse was because they needed to get a tattoo." - Elysha
Have a payment horror story you want to share? Send it to [email protected]. If we publish it, we'll send you Rotessa swag!
Upcoming Summer closures 📆
We will not be processing payments and our support centre will be closed on the following dates:
Canada Day, Monday, July 1
Civic Holiday, Monday, August 5
Labour Day, Monday, September 2
Any transactions scheduled on these dates will be processed the following day.
In addition, for our US customers, transactions scheduled for Independence Day, Thursday, July 4 will be processed the following day.
Behind the scenes at Rotessa 🎬
------------------------------------
We’d love to hear from you
If you have any comments or feedback about any of our updates or changes, please let us know at [email protected]. Your input helps us continue to make Rotessa better. Stay tuned for the next Rotessa Rundown for more exciting news and updates.
Castle HR: Scaling Success
Tom Nickalls didn’t plan to build an online HR consulting firm. He’ll tell you it’s a long way from the job he once had in sandpaper distribution. Tom founded Castle HR to solve a problem and to use his entrepreneurial passion to help other businesses.
Two things happened. First, Tom had the misfortune of being let go from a successful tech career, building sales teams. “It was a brutal experience,” describes Tom, “If you had a checklist of all the things you could do wrong, they hit all the notes.”
Second, to figure out what to do next, Tom spoke with his software and tech company contacts. He saw a common theme, “I found out that none of them know what to do with HR,” he explains, “We all white knuckle it until we get to some magical number that we think we should hire an HR person and we have no idea what we need.”
This was the beginning of Castle HR in 2019. Today, Tom’s team provides services to SMBs from coast to coast. His staff are all senior HR professionals with at least 10 years of experience. Their clients are growing businesses with 15 or more employees.
“It’s an exciting time for businesses, let’s scale this and make this something bigger,” explains Tom, “It becomes no longer a focus on revenue and product, it’s how to build the best team, that’s where we come in.” Castle HR implements processes and teaches clients how to scale their business, from tech stack reviews to talent acquisition strategies.
The expertise Castle HR offers is working, “Clients that stay with us for two years, on average, grow by 68% in that time,” says Tom, “Year one is kind of building it out and year two is about really refining it and executing and making sure it’s working.” Eventually clients do outgrow Castle HR,“ We hand the keys to the car over when they get to the point that they need to hire someone full-time.”
Castle HR provides its services for a monthly subscription fee. They have used Rotessa to collect client payments from the beginning. Using Xero to automate invoices, Tom also wanted to find a way to automate payment collection. His search led him to pre-authorized debit services with Rotessa.
“Hands down this is the best money every single month that Castle spends, period, end of story,” says Tom, “It’s fantastic because I have zero time spent on account receivables.”
Rotessa’s reliability and ease of use allow Tom and his team to focus on what matters: facilitating the growth and success of clients.
“I’ve never had to call customer service, I’ve never had to complain, I’ve never had a problem with anything. It’s fantastic.”
From its start to now as an SMB leader in HR consulting, Castle HR stays focused on helping businesses. Rotessa helps make things smoother behind the scenes and leaves more time for what matters. Castle HR's commitment to its clients promises continued excellence in shaping the HR consulting game and scaling success for businesses.